Raze88 is committed to protecting the privacy and personal data of every user. This document explains in detail how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act (PDPA).
We take comprehensive measures to ensure your personal data remains secure and is used only for purposes you have consented to.
All data transmitted between your device and raze88 servers is protected by 256-bit SSL encryption. Sensitive information such as payment details and passwords cannot be read by any third party during transmission.
Your personal data is stored on servers equipped with multi-layered access controls. Only authorised personnel may access this information, and every access is logged for periodic internal audit purposes.
Raze88 operates in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure that your data is processed in compliance with all applicable legal requirements in Malaysia at all times.
You have the right to access, correct, or request the deletion of your personal data at any time. raze88 provides a straightforward and transparent process for you to manage your own privacy preferences.
You may opt out of any marketing communications at any time. raze88 respects your choices and will ensure you only receive messages you want and have consented to receive.
In the event of any security incident involving user data, raze88 has a clear incident response procedure in place. We will notify affected users within 72 hours as required by law.
Raze88 collects your personal information through various channels when you interact with our platform. This collection is carried out transparently and only for legitimate purposes. The following are the categories of information we collect:
When you register a raze88 account or use our services, you will provide us with the following information:
When you use the raze88 platform, our systems automatically record certain technical information to ensure the service operates correctly and securely:
In certain cases, raze88 may receive information about you from trusted sources, such as third-party identity verification providers used for the KYC process, or fraud prevention agencies that help us identify suspicious activity.
Every piece of information we collect is used for clear and lawful purposes. raze88 will not use your data for unrelated purposes without obtaining your consent first.
| Purpose of Use | Legal Basis | Data Involved |
|---|---|---|
| Account management | Contract performance | Name, email, phone number |
| Transaction processing | Contract performance | Bank details, transaction history |
| KYC Verification | Legal obligation | IC, selfie, bank statement |
| Fraud prevention | Legitimate interests | IP address, activity logs |
| Marketing communications | Your consent | Email, phone number |
| Platform improvement | Legitimate interests | Usage data, technical logs |
| Responsible gaming | Legal obligation | Wagering history, usage patterns |
When we use your data based on our legitimate interests, we always ensure those interests do not override your fundamental rights and freedoms as a user. You have the right to object to such use of your data at any time.
Raze88 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are certain situations where we need to share your information with other parties in order to provide our services to you:
Raze88 works with carefully selected third-party service providers to help us operate the platform. These include payment gateway providers, KYC service providers, customer support platforms, and cloud infrastructure providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Raze88 may be required to disclose your information to government authorities or law enforcement bodies where mandated by Malaysian law or a valid court order. In such cases, we will endeavour to notify you of the disclosure unless we are legally prohibited from doing so.
To protect the interests of all users, raze88 may share certain information with industry fraud prevention networks or credit reporting agencies to identify and prevent fraudulent activity, money laundering, or the financing of illegal activities.
Raze88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and deliver more relevant content to you. Understanding how we use these technologies is important for you to make informed decisions about your privacy.
You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, and block cookies. Please note, however, that disabling certain cookies may affect the functionality of the raze88 platform and your overall user experience.
Raze88 continuously invests in the latest security infrastructure to ensure your personal data is protected against unauthorised access, loss, misuse, or alteration.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have certain rights regarding the personal data held by raze88. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. raze88 will process your access request within 21 business days from the date the request is received.
If you find that any personal data we hold is inaccurate or outdated, you have the right to request a correction. You can update basic information directly through your account profile settings, or contact our support team for more complex corrections.
Under certain circumstances, you have the right to request the deletion of your personal data. Please note, however, that certain data must be retained for specified periods to fulfil legal obligations, such as financial records and audit trails.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests if you have compelling grounds to do so.
To submit any request relating to your privacy rights, please contact the raze88 Data Protection team via in-platform live chat or by email at [email protected]. Please include your identity verification details to speed up the process.
Raze88 retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements. The table below shows the general retention periods for key data categories:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Service management |
| Financial transaction records | 7 years after transaction | Financial legal requirements |
| KYC Documents | 5 years after account closure | AMLA / AML compliance |
| Game activity logs | 2 years | Security & audit |
| Communication records | 2 years | Customer support |
| Marketing data | Until opt-out | Based on consent |
Once the retention period expires, your data will be securely deleted or fully anonymised so that it can no longer be linked back to your identity.
Raze88 is a platform that strictly limited to individuals aged 21 and above. We do not knowingly collect any personal information from minors.
Should raze88 discover that personal information belonging to a minor has been collected without our knowledge, we will take immediate action to delete that information and close the relevant account. Parents or guardians with concerns about this matter are welcome to contact us via live chat support or email.
The raze88 platform may contain links to third-party websites or services in certain contexts, such as payment gateway providers you have selected. raze88 Privacy Policy not applicable to those third-party websites or services.
Raze88 is not responsible for the privacy practices or content of any third-party websites. We encourage you to read and understand the privacy policy of each service provider you use directly, especially when you are required to provide them with personal information.
Raze88 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to our services. When material changes are made, we will take the following steps:
It is your responsibility to review this page periodically. Your continued use of the raze88 platform after any amendments are published will be deemed as your acceptance of those changes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we process your personal data, the raze88 Data Protection team is always ready to assist you.
We are committed to addressing every inquiry seriously and responding within a reasonable timeframe — typically within 3 to 5 business days for general inquiries, and within 21 business days for formal rights requests under PDPA.
You may also reach us via live chat available directly within the raze88 platform. For unresolved complaints, you have the right to refer the matter to the Personal Data Protection Department of Malaysia (PDPD) as the relevant regulatory authority.
Join millions of Malaysian players who trust raze88 for a safe, fair, and responsible online gaming experience. Your data is protected every step of the way.