raze88's Commitment

Responsible Gaming at raze88 – Safe & In Control

Playing online should be enjoyable entertainment, not a burden. raze88 provides self-control tools, practical guides, and ongoing support to ensure every player in Malaysia can enjoy a healthy, safe, and fully responsible gaming experience.

Deposit Limit Can Be Set Play Time Limit Self-Exclusion Options 24/7 Support

Important Warning: Betting Carries Risks

Online betting is an adult entertainment activity that carries real financial risk. You may lose more than you expect. raze88 is only open to individuals who aged 21 and above. If you are experiencing issues with wagering control, please use our self-exclusion tool or contact our support team immediately. Never gamble with money you cannot afford to lose.


21+
raze88 platform minimum age requirement
24/7
Responsible gaming support is available
6
Self-control tools active on the platform
100%
Commitment to user trust & safety

Control in Your Own Hands

Raze88 provides a range of self-control tools accessible directly within your account. Each tool is designed to help you play within a safe and controlled environment.

Deposit Limit

Set your maximum daily, weekly, or monthly deposit amount directly from your account settings. The limit takes effect immediately to keep your spending under control and within the budget you've planned.

Session Time Limit

Set how long you want to play in a single session. Once the time limit is reached, the platform will send a notification and automatically log you out to prevent uncontrolled extended play.

Loss Limit

Protect yourself from excessive losses by setting a maximum loss limit. Once this limit is reached, the raze88 platform will automatically block your wagering session until the limit period expires.

Temporary Break (Cooling-Off)

Need a short break? Activate a cooling-off period of 24 hours to 30 days. During this time, your account will be locked from all wagering activity, helping you regain perspective before resuming play.

Self-Exclusion

For more serious cases, the self-exclusion option allows you to permanently close access to your raze88 account or for a set period ranging from 6 months to 5 years. Requests are processed within 24 hours.

Activity History Review

Monitor your gaming patterns by accessing a full record of your betting history, deposits, and withdrawals. Awareness of your own gaming habits is the first step toward better control.


01 What Is Responsible Gaming?

Responsible gaming means playing online in a controlled, mindful manner, free from emotional or financial pressure. It is more than a slogan — it is raze88's genuine commitment to the wellbeing of every user on our platform.

For most people, online betting is an enjoyable form of entertainment. However, without clear boundaries, this fun hobby can turn into a serious problem. raze88 believes every player deserves to enjoy our platform with peace of mind, free from concerns about potential addiction or uncontrolled losses.

Core Principles of Responsible Gaming

  • Play for fun — not as a source of income or a way to solve financial problems
  • Set a budget — only use money you can afford to lose entirely without affecting your daily life
  • Manage your time — don't let online gaming affect your responsibilities, work, or social relationships
  • Take regular breaks — taking planned breaks helps you maintain a clear state of mind while playing
  • Don't chase losses — trying to win back lost money by betting more is a red flag that should be taken seriously
  • Seek help early — if you find it hard to stop, tell someone or contact the raze88 support team
raze88 trains all our customer support staff to identify and address problem gambling issues with empathy and professionalism. You should never feel embarrassed to ask for help.

02 Warning Signs to Watch Out For

Identifying problems early is key to a smoother recovery. raze88 encourages all users to honestly assess their gaming habits from time to time. Here are some warning signs to watch out for:

Financial Signs
  • Borrowing money to gamble
  • Using bill money or savings for wagering
  • Hiding wagering expenses from family
  • Selling possessions to fund wagering
Behavioural Signs
  • Unable to stop even when trying to do so
  • Lying about betting activity
  • Neglecting work, family, or responsibilities
  • Frequently attempting to recover lost money
Emotional Signs
  • Feeling anxious, restless, or irritable when not playing
  • Relying on betting to relieve stress
  • Feeling guilty or ashamed after playing
  • Difficulty focusing on anything else
Social Signs
  • Withdrawing from friends and family
  • Ongoing conflicts with loved ones over money
  • Loss of interest in other activities once enjoyed
  • Prioritising wagering over time with family
If you identify two or more of the above signs in yourself or a family member, we strongly encourage you to use raze88's self-control tools or contact our support team right away. Help is available without any judgement or conditions.

03 Self-Assessment – Are You Playing Responsibly?

Take a few minutes to answer the following self-assessment questions honestly. This is not a formal test, but it can help you better understand your gaming habits. If you answer "Yes" to three or more questions, we recommend reaching out to our support team.

Q1

Have you ever felt the need to bet with increasingly larger amounts of money to get the same level of excitement as before?

Q2

Have you ever tried to cut down or stop gambling but failed to do so despite strong intentions?

Q3

Has your betting activity caused problems or conflicts with family members, friends, or your employer?

Q4

Have you ever hidden or lied about how much time or money you have spent on betting?

Q5

Have you ever borrowed money, sold belongings, or done something illegal to obtain money for betting purposes?

Q6

Do you frequently think about betting — planning your next bet, reminiscing about past bets, or thinking about how to get money to bet?

Q7

Have you ever used betting as a way to escape personal problems, stress, feelings of guilt, anxiety, or depression?

Q8

After losing money on a bet, do you often feel the urge to return and wager again as quickly as possible to win back what you lost?

This self-assessment does not replace professional advice. If you are concerned about your own wagering habits or those of a loved one, please contact the raze88 support team or one of the professional support organisations listed below.

04 How to Use raze88's Self-Control Tools

All raze88 self-control tools are easily accessible through your account settings. The process is designed to be as simple and quick as possible so you can take action immediately whenever you need to.

1
Login

Log in to your raze88 account

2
My Profile

Go to the "Account Settings" section

3
Self-Control

Select the "Safe Gaming" tab

4
Set Limits

Select the limit type and enter the value

5
Confirm

Confirm the change — takes effect immediately

Daily / Weekly / Monthly Deposit Limit

Decrease your deposit limit at any time — effective immediately. Increasing your limit requires a 7-day waiting period as an added layer of protection.

Session Time Reminder

Receive pop-up reminders every 30, 60, or 90 minutes during your active session so you always stay aware of how long you've been playing.

Net Loss Limit

Set a daily or weekly net loss limit. Once the limit is reached, access to games will be automatically blocked until the limit period expires.

Temporary & Permanent Self-Exclusion

Choose a self-exclusion period of 6 months, 1 year, 3 years, 5 years, or permanent. All promotional and marketing communications will also be stopped immediately.

If you have difficulty using the self-control tools or need immediate assistance, contact the raze88 support team via live chat on the platform. We will process your request with the highest priority.

05 Child Protection & Underage Access Prevention

Raze88 takes the issue of child protection very seriously. Our platform for individuals aged 21 and above only. We implement multiple layers of security to ensure that children and minors cannot access our platform.

Raze88 Prevention Measures

  • Mandatory age verification during new account registration
  • KYC (Know Your Customer) process including official identity document verification
  • Continuous monitoring to detect suspicious usage patterns
  • Immediate closure of accounts confirmed to belong to underage individuals

Guide for Parents & Guardians

If you share a device with children or minors at home, we strongly recommend the following steps to ensure they cannot access the raze88 platform:

  • Never save your raze88 account password in a browser or app on a shared device
  • Log out of your raze88 account after every session, especially on shared devices.
  • Use parental control software to block access to online gambling websites
  • Keep your login credentials secure and do not share them with anyone.
  • If you suspect a child in your care has accessed this platform, please contact us immediately.
If you find that a minor has registered for or is using a raze88 account, please contact our support team immediately at [email protected]. We will take immediate action to close the account.

06 Professional Help & Support Resources

Asking for help is a sign of strength, not weakness. If you or someone you know is struggling with a gambling addiction, there are professional support resources available in Malaysia — you do not have to face it alone.

Ministry of Health Malaysia

Counselling and addiction treatment programmes are available at public hospitals throughout Malaysia. Contact the KKM helpline for more information about the nearest treatment centre to you.

Mental Health Helpline

Talian Kasih 15999 provides free 24/7 counselling services for stress, addiction, and general mental health issues across Malaysia.

Peer Support Group

Gamblers Anonymous Malaysia provides peer support groups for individuals who wish to overcome gambling addiction in a safe and non-judgmental environment.

raze88 Live Support

The raze88 support team is available 24/7 via in-platform live chat. We can help activate self-control tools or process self-exclusion requests immediately.

All responsible gaming communications with the raze88 team are fully confidential. Your information will not be shared with any third party without your consent.

07 Frequently Asked Questions (FAQ)

Log in to your raze88 account, then go to Account Settings > Safe Gaming > Deposit Limit. Choose a daily, weekly, or monthly limit, enter the amount you wish to set, and confirm the change. Your new deposit limit takes effect immediately. If you wish to increase the limit, the change will take 7 days to apply as an additional protection measure.

A temporary break, or cooling-off, suspends your platform access for a shorter period of 24 hours to 30 days. It is suited for players who need a brief pause. Self-exclusion is a more lasting step — you can choose a period from 6 months to 5 years, or permanently. During a self-exclusion period, all marketing communications and promotions will also be stopped.

No. Self-exclusion is an irreversible measure until the set period has fully expired. This is intentional by design to ensure you receive the full benefit of the break. Once the period ends, you must actively contact our support team to request account reactivation, and an additional 7-day waiting period applies as further protection.

Your account balance will be safely frozen during the self-exclusion period. Your funds will not be lost. Once the self-exclusion period ends and your account is reactivated, you may make a withdrawal or resume use as normal. For specific enquiries about your balance, please contact the raze88 support team.

raze88 carries out a strict KYC (Know Your Customer) process for all new registrations. Users are required to submit a valid identity document such as a MyKad, passport, or other official document. All documents are reviewed by our compliance team before an account is fully activated. Accounts that fail age verification will not be permitted to make deposits or place bets.

No. All of raze88's self-control tools — including deposit limits, session time limits, loss limits, cooling-off, and self-exclusion — are completely free for all registered users. raze88 is committed to making these tools easily accessible without any financial barrier, as our users' well-being is our top priority.

Ready to Play Responsibly?

Register your raze88 account today and enjoy a safe, controlled, and enjoyable online gaming experience. All self-control tools are available free of charge from day one.

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